[I first published this article several years ago before I had a laptop computer or a smartphone. Even though I’ve long since updated my technology, the principles still apply. Read on to learn about the crisis that didn’t go to waste.]

“Never waste a good crisis,” Marvin, a former client, stated. I chuckled as I noted his comment. Little did I know that a few weeks later it would be my mantra, too.

The crisis? A major desktop computer problem severe enough that it needed diagnosis and repair at the technician’s shop.